Returns & Refunds

30-day happiness guarantee

If you're not happy with your purchase, you can return it within 30 days of delivery for a full refund.

How to start a return

Email support@kayanu.com with your order number and reason for return. We'll reply with return instructions.

Damaged or defective items

If a zipper or any part of your set fails, contact us and we'll replace it or refund you.

Refund timing

Once we receive and inspect your return, we'll issue your refund to the original payment method, usually within 5–10 business days. Your bank may take additional time to post it.